The Area Coaches are doing some great HOH meetings with their teams. We need to make sure the RGM's allow this to happen in their restaurants daily. It's all about the 5 Recipes.
Give an inviting welcome - Not only to our customers but to each other, daily. All crew members need to have the positive attitude we are looking for inside the restaurants.
Connect with everyone - Once again, not only with our customer but with each other. Inquire about something to someone else. Engage in a conversation with a customer. Get to know them well enough that they want to come back and tell you what happened this week and the next, and the next week after that.
Take Pride - Be proud of who you are and who you work for. Be proud of the product you make, serve, or deliver. Be proud to work for the largest pizza company in the world. Be proud to be a part of all we do to help our communities. Let it show with a smile every day.
Respect yourself - And others around you. Come to work in a clean uniform. Be a Full-On team member.
Give something back - Maybe its knowledge about your favorite product to a new customer. Participate in our World Hungar program and go above and beyond what others do to reach new goals. Build know-how with a new hire.
It's all about being a human being and following the Golden Rule to treat others as you would want them to treat you. It's a message from the heart. It's making another persons day brighter. This will create a positive atmosphere inside the restaurant that the customer can not only see, but feel when they walk in our doors.
I have attached a few pictures of the HOH meeting Mo and Brad had today. They went above and beyond with the decorations to bring positive energy to their meeting. Keep it alive by going into your restaurants and setting a high expectation around our HOH Recipes. The RGM must own this daily to make it our culture. Hire the right people, train them well, be creative with the positive energy and recognition in the restaurant, have fun, and everything else will fall into place.
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