Thursday, September 24, 2009











The Area Coaches are doing some great HOH meetings with their teams. We need to make sure the RGM's allow this to happen in their restaurants daily. It's all about the 5 Recipes.




Give an inviting welcome - Not only to our customers but to each other, daily. All crew members need to have the positive attitude we are looking for inside the restaurants.




Connect with everyone - Once again, not only with our customer but with each other. Inquire about something to someone else. Engage in a conversation with a customer. Get to know them well enough that they want to come back and tell you what happened this week and the next, and the next week after that.




Take Pride - Be proud of who you are and who you work for. Be proud of the product you make, serve, or deliver. Be proud to work for the largest pizza company in the world. Be proud to be a part of all we do to help our communities. Let it show with a smile every day.




Respect yourself - And others around you. Come to work in a clean uniform. Be a Full-On team member.




Give something back - Maybe its knowledge about your favorite product to a new customer. Participate in our World Hungar program and go above and beyond what others do to reach new goals. Build know-how with a new hire.








It's all about being a human being and following the Golden Rule to treat others as you would want them to treat you. It's a message from the heart. It's making another persons day brighter. This will create a positive atmosphere inside the restaurant that the customer can not only see, but feel when they walk in our doors.








I have attached a few pictures of the HOH meeting Mo and Brad had today. They went above and beyond with the decorations to bring positive energy to their meeting. Keep it alive by going into your restaurants and setting a high expectation around our HOH Recipes. The RGM must own this daily to make it our culture. Hire the right people, train them well, be creative with the positive energy and recognition in the restaurant, have fun, and everything else will fall into place.




Sunday, September 20, 2009

Training




Wow! It's been a while since we've heard from anyone. We're about 5 weeks from the end of hurricane season, compare to the previous blog. We have a few items in the training department worth mentioning. Please remember this week, starting on Tuesday morning, we will switch to the new cheese cups. Please do not switch before Tuesday or it will create a food cost issue. Everyone this week should receive the new lids for your oil pumps. They should arrive by Wednesday and should be used immediately. The decisions to change these specs was made to produce a better product for our customer. Following CBQ standards along with the changes should yield a better product score from our customers.


The Learning Zone will be here soon. Guy and Brandon helped test some Learning Zone Modules and the feedback has been great. Most trainings take place in about 45 minutes including test. It is web based, video driven and interactive for our trainee's. Using the Orientation and Restaurant Basics learning tools will be the first steps to guiding and implementing the new LMS system in all of our restaurants. Get ready!
The pictures are the ARL's working the I-Drive restaurant for Diana and her crew. She and her employees got to go out and enjoy dinner on us! That was the prize for winning our World Hunger contest last year. Diana and team raised over $6700. They fed 26,860 children. Who will win the prize this year? We have some big totals out there already. Ask everyone for a donation to World Hunger. Every dollar feeds 4 children. What better way is there to spend a dollar?