Hey teams! Our fabulous Marketing Team Kristen & Meghan have been doing some incredible BCM training in the Region with our Dine-In restaurants and they would like to recognize some of our stores that are doing extremely well with BCM Dine-in service!

Yalonda @ Eustis had a perfect score! Awesome!

Gareth @ Maguire missed one Great Job!

Naomi @ Umatilla missed one Great Job!

Kristen & Meghan are an excellent support in the Region and we apprecaite all their hard work!

Hey team! Some more important information from our LPM Mike Keeler:

Team,

The recent storms may have caused some power interruptions to our CCTV systems. If yours is not working properly call Checkpoint at 800-888-4443. However, At no time should the person calling in the repair speculate what caused the DVR to need repair. It is Checkpoint’s responsibility to inspect the DVR and advise us what caused the failure. Checkpoint might ask if the restaurant got struck by lighting and our response should be that we do not why the equipment is not working.

And on another note...when the weather is bad please make sure our drivers are being extra careful on the roads and that we have our wet floor signs clearly posted in our lobbies and entry ways. Thanks so much and have a fabulous Wednesday!

Good Monday morning team! Hope everyone had a wonderful Happy Easter weekend! Just wanted to do a little recognition from Meghan & Kristen, our fabulous Marketing Team! The girls would like to recognize Arlee and his team at the Palm Bay MP for running a successful RAN! Keep up the great work!

If you'd like to contact Meghan & Kristen for Marketing support in your restaurants feel free to call them at the Region Office at: 407-859-2290 (Extensions: Meghan 4084 Kristen 4083)

Have a great week team! More bloggin' to come soon!

And rememeber, if there's something you want us to blog about, or a question you have; please email us at cflpizzahut@yahoo.com

Happy Good Friday Team! Hope everyone has a wonderful day! Just wanted to remind everyone that this Sunday is Easter. We here at Pizza Hut would like to wish a very Happy and Safe Easter Holiday weekend to all of our team members and their families!

May your baskets overflow with yummy chocolate bunnies and no rotten eggs! :)

We've had our first question - It simply asked why we can't mix the noodles & sauce together for Tuscani Pasta's - then just spoon the total weight into a pan.

I thought it was a great question & had to go straight to the RSC "Pasta Guy" for our response - Here is his response:

During the early stages of Tuscani Pastas mixing the sauce and noodles was a process that was
tested. However, there were a couple of issues identified with the process that led to the current
method of building our Tuscani Pastas products.

· The sauce is designed to be placed on top and then coat the pasta as it cooks.
Changing the process would possibly change the taste profile of the product.
· The sauce helps to insulate to noodles and prevent drying out during the cooking
process while still allowing us to reach food safe serving temperatures.

Thanks for the question!

Doug Hubbard Restaurant Readiness Coach 972-338-7786

Feel free to send in more questions or suggestions!!! I'm off to spend the day with Mo & Keith (we're going to get into some trouble today :-)) Have a great day!
Carl

Good afternoon CFL Blog readers :-)

Just a couple quick reminders:
We have our bi-weekly Jumpstart call this afternoon at 4:00pm. It's scheduled every 2 weeks - and the call is open to anyone on the team!

Blast - Our team had 81 customer concerns in the last 6 days! WOW
Please put yourself in our customers shoes & let's offer great solutions with a sincere apology when we make a mistake (I know we are shooting for perfect - it's just as important that we respond the right way with mistakes)

Last weekend the entire AC team & myself did Mystery Shops throughout the Region. We called a competitor & our local Pizza Hut at the same time & placed orders. Our goal was to see how good our service levels are & experience what our customers experience. WOW - it was an eye opening experience - Here's how we rolled up:
Overall:
Our competitor kicked our butt in 8 out of 11 experiences (judged on speed, friendly, product)

Our average delivery time was almost 36 minutes (some as high as 55 minutes)
Our competitor averaged 29 minutes (They had 5 orders arrive in sub 20 minutes)

Our phone service was better in most instances & overall driver hospitality went to the other guys.
We've made some progress in the last year; Our competitors are raising their game at the same time. It makes me wonder what it's going to take for us make a BIG MOVE with Delivery Service...................
If you have an idea - send it to me at carl.vannostrand@pizzahut.com or email our Blog address at cflpizzahut@yahoo.com
Thanks,
Carl

Happy April team! Hope it's off to a great start for everyone! Just a couple things we wanted to highlite for you from our LPM, Mike Keeler!

We have to be very careful about robberies when it comes to exiting the building after close. The driver door is not to be used for any reason after close. Anyone exiting the building after close must exit thru a full glass door, so that the surroundings can be checked prior opening the door and leaving the building. The staggered exit procedure must be followed per safety/security procedures. If you are a closing team member and you are NOT familiar with this procedure please see your RGM immediately for details and information!


On another safety note: Not all slip-resistant footwear is created equal. DON'T BE FOOLED! Always wear Shoes For Crews – The Shoe That Grips. Our micro-channel tread pattern and rubber compound grips wet and greasy floor surfaces with unbelievable traction! Make sure you are wearing Shoes For Crews too! Not only are they super safe, but they're comfortable too!

Stay tuned for more safety updates and information. Have a great weekend!