Happy Thursday team! Today we say good-bye to April! May has all kinds of special days coming up! We've got Mother's Day, Memorial Day, Armed Forces Day, Cinco De Mayo, & of course... The Kentucky Derby! The most famous horse race in the world... and sponsored by Yum! as always! Break out your derby hats and mint juleps!



Stay tuned for all kinds of updates and information! Have a great day and a great weekend!

Busy as a Bee! It's Friday again! Time to feed Central Florida! Take your places Customer Maniacs and let's get those phones answered and those pizza's delivered fast, hot, friendly, and with a smile! Have a great weekend!!!

Hey teams we're just one day away from Friday again and we all know what that means! The whole world is going to want pizza! And not just any pizza... PIZZA HUT pizza!!!

Let's make sure we've got the phone staffed and everyone has a smile in their voice! Take excellent care of our customers and be sure to execute Champs and Customer Mania 100% with every guest! And if we make a mistake, fix it fast using BLAST! Let's make sure that our production teams and drivers are ready to hustle! Let's psych ourselves up tonight to get ready for a fabulous weekend!

And don't forget, if there's something on your mind you'd like us to blog about simply send us an email at: cflpizzahut@yahoo.com

Happy Thursday!

Hey teams! We had an excellent question come in from one of our managers:

QUESTION:

I would like to ask a question about the new way we package our cheese sticks...

Many of our customers are very upset about the way we now place the cheese sticks in the bag instead of the box. And to be honest with you, I must agree that the end result does not turn out well..

I did wanted to see what the customer got when they had their cheese sticks delivered in a bag vs. a box. Boy! what I ended up with was a mess. The sticks in the bag did not look good after being delivered. The bag was greasy, the sticks all twisted and stuck together and the sauce cup was even greasy. The box, has the sticks presented well and "clean" when handed to the customer...the box was not all greasy looking like the bag.

We did some digging, and spoke to the folks in Restaurant Readiness, and here's what we found.

ANSWER:

We have had this question come up a few times and have looked into extensively. We have tested this multiple times and could not duplicate any sticking in our labs or in restaurants that we have visited. We even went as far as using over spec cheesesticks and crushing the cheesesticks in the bag to try to duplicate the problem. The interior of the breadstick bag has a smooth surface that helps avoid any sticking. The only time we have seen any sticking is if the cheesticks are being cut in separate pieces and/or cut in half. The more greasy appearance is something that happens, but customer feedback has been minimal on this.

Best advice is to ensure that cheesesticks are spec’d properly and that they are put into the bag 5 across without being cut. While we would all agree the box does overall work easier and looks nicer than the bag, there is significant cost savings (Bag $.01 vs box $.11ea).

If you are seeing complaints or examples of this, please forward the complaints and/or any pictures you may have so we can look into it further. If you notice any pattern to it, that would be helpful too.

Thanks,
Robert Para
Restaurant Readiness
972-338-7627 Office

Happy Earth Day teams!

Be sure to do something GREEN today and help keep Mother Earth clean!

Some ideas:

Recycle!

Plant a tree!

Buy Earth friendly products that aren't overpackaged!

Turn off lights and electronics when not in use!

Turn off the water while you brush your teeth!

Try reusable water bottles and coffee mugs!

Start a compost bin!

Try reusable shopping bags!

Remember to enjoy Earth, but also to protect it!

Super huge congratulations to Ernie Gilbert, RGM of the Bayside store in Brady Webster's area! Ernie is show here accepting the "THINK BIG" personal recognition award from our Head Coach Scott Kilburn for Ernie's fantastic Champs results - 90% 100s after the first 4 periods of the year!!!

Awesome job Ernie! You have great people -huge smiles & a wonderful staff!

Another important message from our Loss Prevention Manager... Mike Keeler! Check it out! It's a Driver Hospitality course developed by Dana Freeman at PHI that is posted to the PHI Learning Zone.

Dick played a major role in getting safety & security awareness into this important training video.

Go to:

www.infinitudecreative.com/ph/ph_driver2a/player.html
User name: pizzahut
Password: review
*After you are logged in, it will direct you to open the file.

Because this is just an executable file, there may be some delays in between screens. If you want to navigate using the left-hand navigation bar to click on each item to go to, you can do that instead of just using the blinking arrow at the bottom of the screen.

You may need to scroll slightly down if your screen size does not show the blinking arrow button.

This is a grea tool for all our team members to check out, but especially our drivers!