Central Florida Pizza Hut

Good afternoon CFL Blog readers :-)

Just a couple quick reminders:
We have our bi-weekly Jumpstart call this afternoon at 4:00pm. It's scheduled every 2 weeks - and the call is open to anyone on the team!

Blast - Our team had 81 customer concerns in the last 6 days! WOW
Please put yourself in our customers shoes & let's offer great solutions with a sincere apology when we make a mistake (I know we are shooting for perfect - it's just as important that we respond the right way with mistakes)

Last weekend the entire AC team & myself did Mystery Shops throughout the Region. We called a competitor & our local Pizza Hut at the same time & placed orders. Our goal was to see how good our service levels are & experience what our customers experience. WOW - it was an eye opening experience - Here's how we rolled up:
Overall:
Our competitor kicked our butt in 8 out of 11 experiences (judged on speed, friendly, product)

Our average delivery time was almost 36 minutes (some as high as 55 minutes)
Our competitor averaged 29 minutes (They had 5 orders arrive in sub 20 minutes)

Our phone service was better in most instances & overall driver hospitality went to the other guys.
We've made some progress in the last year; Our competitors are raising their game at the same time. It makes me wonder what it's going to take for us make a BIG MOVE with Delivery Service...................
If you have an idea - send it to me at carl.vannostrand@pizzahut.com or email our Blog address at cflpizzahut@yahoo.com
Thanks,
Carl