Central Florida Pizza Hut

Hey teams! We had an excellent question come in from one of our managers:

QUESTION:

I would like to ask a question about the new way we package our cheese sticks...

Many of our customers are very upset about the way we now place the cheese sticks in the bag instead of the box. And to be honest with you, I must agree that the end result does not turn out well..

I did wanted to see what the customer got when they had their cheese sticks delivered in a bag vs. a box. Boy! what I ended up with was a mess. The sticks in the bag did not look good after being delivered. The bag was greasy, the sticks all twisted and stuck together and the sauce cup was even greasy. The box, has the sticks presented well and "clean" when handed to the customer...the box was not all greasy looking like the bag.

We did some digging, and spoke to the folks in Restaurant Readiness, and here's what we found.

ANSWER:

We have had this question come up a few times and have looked into extensively. We have tested this multiple times and could not duplicate any sticking in our labs or in restaurants that we have visited. We even went as far as using over spec cheesesticks and crushing the cheesesticks in the bag to try to duplicate the problem. The interior of the breadstick bag has a smooth surface that helps avoid any sticking. The only time we have seen any sticking is if the cheesticks are being cut in separate pieces and/or cut in half. The more greasy appearance is something that happens, but customer feedback has been minimal on this.

Best advice is to ensure that cheesesticks are spec’d properly and that they are put into the bag 5 across without being cut. While we would all agree the box does overall work easier and looks nicer than the bag, there is significant cost savings (Bag $.01 vs box $.11ea).

If you are seeing complaints or examples of this, please forward the complaints and/or any pictures you may have so we can look into it further. If you notice any pattern to it, that would be helpful too.

Thanks,
Robert Para
Restaurant Readiness
972-338-7627 Office